Tracking and personalization suspended

Resolve tracking and personalization suspended errors.

A tracking and personalization suspended error indicates that the workspace has suspended services.

This error is only returned to clients running SDK versions older than v0.19.1. Newer SDK versions receive a 202 Accepted empty response instead, which they handle silently by falling back to default content.

Upgrade the SDK

Upgrade the Croct SDK to v0.19.1 or later so that suspended workspaces return an empty 202 Accepted response your client can handle gracefully.

Response

All error responses follow the Problem Details (RFC 9457) format, which defines the type, title, status, detail, and instance fields.

Here is an example of the response returned for this error:

{  "type": "https://croct.help/api/authentication/tracking-and-personalization-suspended",  "title": "Tracking and personalization is suspended.",  "status": 401,  "detail": "The workspace associated with this application has suspended tracking and personalization. This SDK version does not support traffic control, so upgrade the SDK to handle this response correctly.",  "instance": "/client/web/content"}