Tracking and personalization suspended
Resolve tracking and personalization suspended errors.
The workspace has suspended services.
This error is only returned to clients running SDK versions older than v0.19.1. Newer SDK versions receive a 202 Accepted empty response instead, which they handle silently by falling back to default content.
Upgrade the SDK
Upgrade the Croct SDK to v0.19.1 or later so that suspended workspaces return an empty 202 Accepted response your client can handle gracefully.
Response
All error responses follow the Problem Details (RFC 9457) format. The type, title, status, and detail fields are always present, while instance may be omitted depending on the API.
Here is an example of the response returned for this error:
{ "type": "https://croct.help/api/authentication/tracking-and-personalization-suspended", "title": "Tracking and personalization is suspended.", "status": 401, "detail": "The workspace associated with this application has suspended tracking and personalization. This SDK version does not support traffic control, so upgrade the SDK to handle this response correctly.", "instance": "/client/web/content"}