docs
/
Take a product tour
Sign in
  1. Introduction
  2. Home
  3. Overview
  4. Getting started
  5. Explanation
  6. Component
  7. Slot
  8. Immersion
  9. Reference
      1. Installation
      2. Content rendering
      3. Query evaluation
      4. Data collection
      5. Event tracking
        1. Debugging
          1. Not plugged in
          2. Missing app ID
          3. Conflicting app ID
          4. Invalid user ID
          5. Unauthorized origin
          6. Invalid credentials
          7. Request timeout
          8. MAU exceeded
          9. Attributes not updated
    1. Reference
    2. SDK
  1. JavaScript
  2. Troubleshooting
  3. Common problems

MAU exceeded

Discover how to increase your MAU quota.

If you see the following error message in your logs, your application has exceeded the Monthly Active User (MAU) quota in your current plan:

Error

The application has exceeded the monthly active users (MAU) quota.

To resolve this issue, you can either upgrade your plan or wait until the next billing cycle. For assistance, please contact us.

Previous
Request timeout
Next
Attributes not updated
  • Resources
  • Documentation
  • Blog
  • Newsletter
  • Support
  • Slack community
  • API status
  • Company
  • Careers
  • Contact us
  • Legal
  • Privacy policy
  • Terms of service
  • Language
© Croct 2025