Invalid credentials
Find out the solution for authentication issues.
If you see an error message like the one below in your console, you are likely experiencing an authentication issue.
The request was not authorized, most likely due to invalid credentials.
The following sections explain the possible causes and solutions for this issue.
Invalid Application ID
Our servers refuse requests from applications with an invalid Application ID or coming from an unauthorized domain.
To make sure you are using the correct Application ID, check the Integration page of your application.
Invalid environment
Trying to use a production Application ID in a local environment or vice versa is not allowed. Make sure you are using the correct Application ID for the environment you are working in, which can be found on the Integration page of your application.
Invalid user token
If the user token is invalid - due to expiration, tampering, or other issues - the request will be blocked. To fix this, you can either delete the token or set a new one. Typically, clearing your cookies and local storage will resolve the issue.
Another issue might be sending an unsigned token when the Require authenticated token option is enabled in the Application settings .
While you can turn off this option, doing so may increase security risks, like impersonation attacks. We recommend leaving it on and signing your tokens.