Product abandoned

Learn how to check if a user has abandoned a product.

This expression checks whether the user has abandoned a product based on Product abandoned events.

A product is considered abandoned when a user views the item or adds it to the cart but does not complete the purchase before the session ends. When the session is closed, the cart and its items are marked as abandoned.

Tracking required

Make sure your app is tracking the Cart modified or Cart viewed events before using this expression. Without this event, the expression will always evaluate to false.

Syntax

The basic syntax for this expression is:

user has abandoned a product

The negation of the expression can be expressed as:

user has not abandoned a product

You can refine the expression with filters, quantifiers, and time windows:

user has abandoned a product /*<criteria>*/ /*<quantifier>*/ /*<window>*/

Parameters

These are the supported parameters:

criteria(optional) Criteria: Additional filtering criteria for the product abandoned event.
quantifier(optional) Quantifier: A quantifier to specify how many times the event must have occurred.
window(optional) TimeWindow: The time window during which the product abandonment must have occurred.

Event properties

The following event properties can be used within criteria expressions:

index number: The position of the item in the shopping cart, starting from 0.
This value typically represents the order in which the items were added to the cart. For example, the first item has an index of 0, the second item has an index of 1, and so on.
quantity number: The number of units of the item.
discount number: The amount of the discount applied to the item.
coupon string: The coupon applied to the item. For example, "SUPER_DEALS".
total number: The total for the item, including discounts and any other adjustment.
id string: The ID that uniquely identifies the product on your store. For example, "3108" or "CD4371".
sku string: The SKU of the product. For example, "IPH-GRE-64", "153-169-172-182887".
name string: The name of the product. For example, "iPhone" or "Nike Air Max".
category string: The category of the product. For example, "Smartphones" or "Running shoes".
brand string: The brand of the product. For example, "Apple" or "Nike".
variant string: The variant of the product, such as size, color and style. For example, "Black", "M", "XL".
displayPrice number: The price of the product displayed in the store. For example, 899.99.
originalPrice number: The regular price of the product before any discounts. For example, 999.99.
url string: The URL of the product page.
imageUrl string: The URL of the product image.

Examples

You can check whether a user has abandoned any product:

user has abandoned a product

Or check if they have not abandoned any product:

user has not abandoned a product

You can also add criteria, such as requiring a coupon:

user has abandoned a product with coupon "10OFF"

Or check how many times products were abandoned:

user has abandoned a product at most 2 times

You can even filter by time, such as checking if a product was abandoned yesterday:

user has abandoned a product yesterday

Combine criteria, counts, and time windows in one expression:

user has abandoned a product with coupon "10OFF" exactly 2 times today