Billing

Billing happens at the organization level. A single subscription covers the organization and everything inside it, so all workspaces, applications, and members share the same plan, quotas, and extras.

Three things determine what you pay: the plan you choose, the volume of monthly active users it covers, and whether you pay monthly or annually. Any extras you add appear on the same invoice.

Everything related to billing lives on your billing page, split into two tabs:

• The Details tab shows your current plan, usage, payment method, billing information, and invoice history.
• The Plans tab lists the available plans and lets you change your plan, volume, and billing cycle.

Subscription

Your subscription includes a plan and any extras you add to it.

Plan

Your plan controls two things:

• Features determine which capabilities you can use.
• Quotas define limits on usage, resources, and data retention.

See the comparison table on our pricing page to explore what each plan includes.

Extras and add-ons

You can extend your subscription without changing plans. We call these additions extras, and they come in two forms:

• Extra quotas increase supported limits beyond what your plan includes.
• Feature add-ons enable supported features that your plan does not include.

Extras stay with your subscription when you change plans, so they follow you through upgrades and downgrades.

To learn more about the available options, please contact our sales team.

Billing cycle

We bill both monthly and annual plans in advance. Annual billing offers a discounted rate compared to monthly billing.